When Akaki reached the sentinel, he accused him of being drunk because he did not see that passers-by were robbed a short distance from his sentry-box.

“I saw you quite well,” answered the sentinel, “in the middle of the square with two men; I thought you were friends. It is no good getting so excited. Go to-morrow to the police inspector; he will take up the matter, have the thieves searched for, and make an examination.”

Akaki saw there was nothing to be done but to go home. He reached his dwelling in a state of dreadful disorder, his hair hanging wildly over his forehead, and his clothes covered with snow. When his old landlady heard him knocking violently at the door, she sprang up and hastened thither, only half-dressed; but at the sight of Akaki started back in alarm. When he told her what had happened, she clasped her hands together and said, “You should not go to the police inspector, but to the municipal Superintendent of the district. The inspector will put you off with fine words, and do nothing; but I have known the Superintendent for a long time. My former cook, Anna, is now in his service, and I often see him pass by under our windows. He goes to church on all the festival-days, and one sees at once by his looks that he is an honest man.”

After hearing this eloquent recommendation, Akaki retired sadly to his room. Those who can picture to themselves such a situation will understand what sort of a night he passed. As early as possible the next morning he went to the Superintendent's house. The servants told him that he was still asleep. At ten o'clock he returned, only to receive the same reply. At twelve o'clock the Superintendent had gone out.

About dinner-time the titular councillor called again, but the clerks asked him in a severe tone what was his business with their superior. Then for the first time in his life Akaki displayed an energetic character. He declared that it was absolutely necessary for him to speak with the Superintendent on an official matter, and that anyone who ventured to put difficulties in his way would have to pay dearly for it.

This left them without reply. One of the clerks departed, in order to deliver his message. When Akaki was admitted to the Superintendent's presence, the latter's way of receiving his story was somewhat singular. Instead of confining himself to the principal matter – the theft, he asked the titular councillor how he came to be out so late, and whether he had not been in suspicious company.

Taken aback by such a question, Akaki did not know what to answer, and went away without knowing whether any steps would be taken in the matter or not.

The whole day he had not been in his office – a perfectly new event in his life. The next day he appeared there again with a pale face and restless aspect, in his old cloak, which looked more wretched than ever. When his colleagues heard of his misfortune, some were cruel enough to laugh; most of them, however, felt a sincere sympathy with him, and started a subscription for his benefit; but this praiseworthy undertaking had only a very insignificant result, because these same officials had been lately called upon to contribute to two other subscriptions – in the first case to purchase a portrait of their director, and in the second to buy a work which a friend of his had published.

One of them, who felt sincerely sorry for Akaki, gave him some good advice for want of something better. He told him it was a waste of time to go again to the Superintendent, because even in case that this official succeeded in recovering the cloak, the police would keep it till the titular councillor had indisputably proved that he was the real owner of it. Akaki's friend suggested to him to go to a certain important personage, who because of his connection with the authorities could expedite the matter.

In his bewilderment, Akaki resolved to follow this advice. It was not known what position this personage occupied, nor how high it really was; the only facts known were that he had only recently been placed in it, and that there must be still higher personages than himself, as he was leaving no stone unturned in order to get promotion. When he entered his private room, he made his subordinates wait for him on the stairs below, and no one had direct access to him. If anyone called with a request to see him, the secretary of the board informed the Government secretary, who in his turn passed it on to a higher official, and the latter informed the important personage himself.

That is the way business is carried on in our Holy Russia. In the endeavour to resemble the higher officials, everyone imitates the manners of his superiors. Not long ago a titular councillor, who was appointed to the headship of a little office, immediately placed over the door of one of his two tiny rooms the inscription “Council-chamber.” Outside it were placed servants with red collars and lace-work on their coats, in order to announce petitioners, and to conduct them into the chamber which was hardly large enough to contain a chair.

But let us return to the important personage in question. His way of carrying things on was dignified and imposing, but a trifle complicated. His system might be summed up in a single word – “severity.” This word he would repeat in a sonorous tone three times in succession, and the last time turn a piercing look on the person with whom he happened to be speaking. He might have spared himself the trouble of displaying so much disciplinary energy; the ten officials who were under his command feared him quite sufficiently without it. As soon as they were aware of his approach, they would lay down their pens, and hasten to station themselves in a respectful attitude as he passed by. In converse with his subordinates, he preserved a stiff, unbending attitude, and generally confined himself to such expressions as “What do you want? Do you know with whom you are speaking? Do you consider who is in front of you?”

For the rest, he was a good-natured man, friendly and amiable with his acquaintances. But the title of “District-Superintendent” had turned his head. Since the time when it had been bestowed upon him, he lived for a great part of the day in a kind of dizzy self-intoxication. Among his equals, however, he recovered his equilibrium, and then showed his real amiability in more than one direction; but as soon as he found himself in the society of anyone of less rank than himself, he entrenched himself in a severe taciturnity. This situation was all the more painful for him as he was quite aware that he might have passed his time more agreeably.

All who watched him at such moments perceived clearly that he longed to take part in an interesting conversation, but that the fear of displaying some unguarded courtesy, of appearing too confidential, and thereby doing a deadly injury to his dignity, held him back. In order to avoid such a risk, he maintained an unnatural reserve, and only spoke from time to time in monosyllables. He had driven this habit to such a pitch that people called him “The Tedious,” and the title was well deserved.

Such was the person to whose aid Akaki wished to appeal. The moment at which he came seemed expressly calculated to flatter the Superintendent's vanity, and accordingly to help forward the titular councillor's cause.

The high personage was seated in his office, talking cheerfully with an old friend whom he had not seen for several years, when he was told that a gentleman named Akakievitch begged for the honour of an interview.

“Who is the man?” asked the Superintendent in a contemptuous tone.

“An official,” answered the servant.

“He must wait. I have no time to receive him now.”

The high personage lied; there was nothing in the way of his granting the desired audience. His friend and himself had already quite exhausted various topics of conversation. Many long, embarrassing pauses had occurred, during which they had lightly tapped each other on the shoulder, saying, “So it was, you see.”

“Yes, Stepan.”

But the Superintendent refused to receive the petitioner, in order to show his friend, who had quitted the public service and lived in the country, his own importance, and how officials must wait in the vestibule till he chose to receive them.

At last, after they had discussed various other subjects with other intervals of silence, during which the two friends leaned back in their chairs and blew cigarette smoke in the air, the Superintendent seemed suddenly to remember that someone had sought an interview with him. He called the secretary, who stood with a roll of papers in his hand at the door, and told him to admit the petitioner.

When he saw Akaki approaching with his humble expression, wearing his shabby old uniform, he turned round suddenly towards him and said “What do you want?” in a severe voice, accompanied by a vibrating intonation which at the time of receiving his promotion he had practised before the looking-glass for eight days.

The modest Akaki was quite taken aback by his harsh manner; however, he made an effort to recover his composure, and to relate how his cloak had been stolen, but did not do so without encumbering his narrative with a mass of superfluous detail. He added that he had applied to His Excellence in the hope that through his making a representation to the police inspector, or some other high personage, the cloak might be traced.

The Superintendent found Akaki's method of procedure somewhat unofficial. “Ah, sir,” he said, “don't you know what steps you ought to take in such a case? Don't you know the proper procedure? You should have handed in your petition at the chancellery. This in due course would have passed through the hands of the chief clerk and director of the bureau. It would then have been brought before my secretary, who would have made a communication to you.”

“Allow me,” replied Akaki, making a strenuous effort to preserve the remnants of his presence of mind, for he felt that the perspiration stood on his forehead, “allow me to remark to Your Excellence that I ventured to trouble you personally in this matter because secretaries – secretaries are a hopeless kind of people.”

“What! How! Is it possible?” exclaimed the Superintendent. “How could you say such a thing? Where have you got your ideas from? It is disgraceful to see young people so rebellious towards their superiors.” In his official zeal the Superintendent overlooked the fact that the titular councillor was well on in the fifties, and that the word “young” could only apply to him conditionally, i.e. in comparison with a man of seventy. “Do you also know,” he continued, “with whom you are speaking? Do you consider before whom you are standing? Do you consider, I ask you, do you consider?” As he spoke, he stamped his foot, and his voice grew deeper.

Akaki was quite upset – nay, thoroughly frightened; he trembled and shook and could hardly remain standing upright. Unless one of the office servants had hurried to help him, he would have fallen to the ground. As it was, he was dragged out almost unconscious.

But the Superintendent was quite delighted at the effect he had produced. It exceeded all his expectations, and filled with satisfaction at the fact that his words made such an impression on a middle-aged man that he lost consciousness, he cast a side-glance at his friend to see what effect the scene had produced on him. His self-satisfaction was further increased when he observed that his friend also was moved, and looked at him half-timidly.

Akaki had no idea how he got down the stairs and crossed the street, for he felt more dead than alive. In his whole life he had never been so scolded by a superior official, let alone one whom he had never seen before.

He wandered in the storm which raged without taking the least care of himself, nor sheltering himself on the side-walk against its fury. The wind, which blew from all sides and out of all the narrow streets, caused him to contract inflammation of the throat. When he reached home he was unable to speak a word, and went straight to bed.

Such was the result of the Superintendent's lecture.

The next day Akaki had a violent fever. Thanks to the St Petersburg climate, his illness developed with terrible rapidity. When the doctor came, he saw that the case was already hopeless; he felt his pulse and ordered him some poultices, merely in order that he should not die without some medical help, and declared at once that he had only two days to live. After giving this opinion, he said to Akaki's landlady, “There is no time to be lost; order a pine coffin, for an oak one would be too expensive for this poor man.”

Whether the titular councillor heard these words, whether they excited him and made him lament his tragic lot, no one ever knew, for he was delirious all the time. Strange pictures passed incessantly through his weakened brain. At one time he saw Petrovitch the tailor and asked him to make a cloak with nooses attached for the thieves who persecuted him in bed, and begged his old landlady to chase away the robbers who were hidden under his coverlet. At another time he seemed to be listening to the Superintendent's severe reprimand, and asking his forgiveness. Then he uttered such strange and confused remarks that the old woman crossed herself in alarm. She had never heard anything of the kind in her life, and these ravings astonished her all the more because the expression “Your Excellency” constantly occurred in them. Later on he murmured wild disconnected words, from which it could only be gathered that his thoughts were continually revolving round a cloak.

At last Akaki breathed his last. Neither his room nor his cupboard were officially sealed up, for the simple reason that he had no heir and left nothing behind him but a bundle of goose-quills, a notebook of white paper, three pairs of socks, some trouser buttons, and his old coat.

Into whose possession did these relics pass? Heaven only knows! The writer of this narrative has never inquired.

Akaki was wrapped in his shroud, and laid to rest in the churchyard. The great city of St Petersburg continued its life as though he had never existed. Thus disappeared a human creature who had never possessed a patron or friend, who had never elicited real hearty sympathy from anyone, nor even aroused the curiosity of the naturalists, though they are most eager to subject a rare insect to microscopic examination.

Without a complaint he had borne the scorn and contempt of his colleagues; he had proceeded on his quiet way to the grave without anything extraordinary happening to him – only towards the end of his life he had been joyfully excited by the possession of a new cloak, and had then been overthrown by misfortune.

Some days after his conversation with the Superintendent, his superior in the chancellery, where no one knew what had become of him, sent an official to his house to demand his presence. The official returned with the news that no one would see the titular councillor any more.

“Why?” asked all the clerks.

“Because he was buried four days ago.”

In such a manner did Akaki's colleagues hear of his death.

The next day his place was occupied by an official of robuster fibre, a man who did not trouble to make so many fair transcripts of state documents.

…

It seems as though Akaki's story ended here, and that there was nothing more to be said of him; but the modest titular councillor was destined to attract more notice after his death than during his life, and our tale now assumes a somewhat ghostly complexion.

One day there spread in St Petersburg the report that near the Katinka Bridge there appeared every night a spectre in a uniform like that of the chancellery officials; that he was searching for a stolen cloak, and stripped all passers-by of their cloaks without any regard for rank or title. It mattered not whether they were lined with wadding, mink, cat, otter, bear, or beaverskin; he took all he could get hold of. One of the titular councillor's former colleagues had seen the ghost, and quite clearly recognised Akaki. He ran as hard as he could and managed to escape, but had seen him shaking his fist in the distance. Everywhere it was reported that councillors, and not only titular councillors but also state-councillors, had caught serious colds in their honourable backs on account of these raids.

The police adopted all possible measures in order to get this ghost dead or alive into their power, and to inflict an exemplary punishment on him; but all their attempts were vain.

One evening, however, a sentinel succeeded in getting hold of the malefactor just as he was trying to rob a musician of his cloak. The sentinel summoned with all the force of his lungs two of his comrades, to whom he entrusted the prisoner while he sought for his snuff-box in order to bring some life again into his half-frozen nose. Probably his snuff was so strong that even a ghost could not stand it. Scarcely had the sentinel thrust a grain or two up his nostrils than the prisoner began to sneeze so violently that a kind of mist rose before the eyes of the sentinels. While the three were rubbing their eyes, the prisoner disappeared. Since that day, all the sentries were so afraid of the ghost that they did not even venture to arrest the living but shouted to them from afar “Go on! Go on!”

Meanwhile the ghost extended his depredations to the other side of the Katinka Bridge, and spread dismay and alarm in the whole of the quarter.

But now we must return to the Superintendent, who is the real origin of our fantastic yet so veracious story. First of all we must do him the justice to state that after Akaki's departure he felt a certain sympathy for him. He was by no means without a sense of justice – no, he possessed various good qualities, but his infatuation about his title hindered him from showing his good side. When his friend left him, his thoughts began to occupy themselves with the unfortunate titular councillor, and from that moment onwards he saw him constantly in his mind's eye, crushed by the severe reproof which had been administered to him. This image so haunted him that at last one day he ordered one of his officials to find out what had become of Akaki, and whether anything could be done for him.

When the messenger returned with the news that the poor man had died soon after that interview, the Superintendent felt a pang in his conscience, and remained the whole day absorbed in melancholy brooding.

In order to banish his unpleasant sensations, he went in the evening to a friend's house, where he hoped to find pleasant society and what was the chief thing, some other officials of his own rank, so that he would not be obliged to feel bored. And in fact he did succeed in throwing off his melancholy thoughts there; he unbent and became lively, took an active part in the conversation, and passed a very pleasant evening. At supper he drank two glasses of champagne, which, as everyone knows, is an effective means of heightening one's cheerfulness.

As he sat in his sledge, wrapped in his mantle, on his way home, his mind was full of pleasant reveries. He thought of the society in which he had passed such a cheerful evening, and of all the excellent jokes with which he had made them laugh. He repeated some of them to himself half-aloud, and laughed at them again.

From time to time, however, he was disturbed in this cheerful mood by violent gusts of wind, which from some corner or other blew a quantity of snowflakes into his face, lifted the folds of his cloak, and made it belly like a sail, so that he had to exert all his strength to hold it firmly on his shoulders. Suddenly he felt a powerful hand seize him by the collar. He turned round, perceived a short man in an old, shabby uniform, and recognised with terror Akaki's face, which wore a deathly pallor and emaciation.